Episodes
Tuesday Sep 13, 2022
The Value of CS Ops - The Revenue Hustle #20 - Jeff Heckler
Tuesday Sep 13, 2022
Tuesday Sep 13, 2022
We're joined by Jeff Heckler, Director of Customer Success at MarketSource, Inc. Jeff has over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Jeff is passionate about CS and sharing his insights and expertise has made him a must-follow in the CS community.
Jeff's Revenue Rules:
- Define Customer Success Operations as early as possible
- Can't scale CS teams without pooled CSMs
Follow Jeff on LinkedIn:
https://www.linkedin.com/in/jeffheckler/
Where you can listen:
Version: 20240731
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